Smartnerd or Scintilla Electronics & Electricals India Pvt Ltd reserves the right to refuse/cancel any order. Smartnerd or Scintilla Electronics & Electricals India Pvt Ltd at its sole discretion may cancel any order(s):
i. If it suspects a fraudulent transaction, or
ii. If it suspects a customer has undertaken a transaction which is not in accordance with the terms of use or
iii. For any reason outside the control of the Smartnerd or Scintilla Electronics & Electricals India Pvt Ltd including causes for delivery related logistical difficulties.

Refund/cancellation policies applicable in the following conditions:
a) In case, the buyer cancels the order online before the product has been shipped, the entire order amount will be refunded.
b) In case the item ordered has been shipped but has not yet been delivered to the buyer, the order can still be cancelled online. Total order amount after deduction of shipment and handling charges will be refunded.
The refund will be processed, once Smartnerd receives the originally ordered item back intact from the courier.
c) However, the order once delivered cannot be cancelled in any case.
d) Some service charges which have been charged upfront for the project execution or AMC (Annual Maintenance Contract charges) shall be refunded partly depending on the proportion of unused service period
e) In case of failed transactions or double realization of account for the same order, the total deducted amount will be refunded.
f) In case of cancelled order/failed transactions, the bank/card transaction charges of the buyer, if any, is likely to be forfeited
g) Smartnerd or Scintilla Electronics & Electricals India Pvt Ltd offers no guarantees whatsoever for the accuracy or timeliness of the refunds in the buyers card/account
h) In case of part cancellations, the amount refunded will be corresponding to the part cancellation


Contact Details

For any questions, comments, discrepancies, disputes or suggestions regarding the products or services and any amc plans purchased either through our website, smartnerd.in or through our retail store situated at 2nd floor -098, Sarath city capital mall, Kondapur, Hyderabad, 500084, you can contact us on connect@smartnerd.in or write to us at our registered office address: Suite #808, Kadiris Apurupa urban, Botanical garden road, Kondapur, Hyderabad, Telangana, India, 500084.